Return Policy

Return Policy

1. Return Period

You have 30 days from the date you receive your item to request a return.

2. Return Eligibility

To qualify for a return:

  • The item must be in the same condition as when you received it.
  • It must be unworn or unused, with tags, and in its original packaging.
  • A receipt or proof of purchase is required.

3. How to Start a Return

To initiate a return, please contact us at info@smokinandgrillinwitab.com. If your return is accepted, we will provide a return shipping label and instructions on how and where to send your package. Note: The cost of the shipping label will be deducted from your refund. Items sent back without first requesting a return will not be accepted.

For any return-related questions, feel free to contact us at info@smokinandgrillinwitab.com.

4. Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and make it right.

5. Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (e.g., food, flowers, plants)
  • Custom products (e.g., special orders, personalized items)
  • Personal care goods (e.g., beauty products)
  • Hazardous materials, flammable liquids, or gases

If you have questions or concerns about your specific item, please get in touch.

Note: We cannot accept returns on sale items or gift cards.

6. Exchanges

The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, make a separate purchase for the new item.

7. Refunds

Once we’ve received and inspected your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed automatically to your original payment method. Please remember that it may take some time for your bank or credit card company to process and post the refund.

Processing Timelines:

  • Return request: Within 30 days of receiving your item
  • Return shipping: Dependent on carrier times
  • Refund processing: Typically 5-10 business days after return approval

Thank you for shopping with Smokin’ and Grillin’ wit AB!

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